http://status.plus.net/ RSS Feed of Plusnet Service Status Postings en-us Fri, 03 Feb 2012 20:35:10 GMT status@servicestatus.plus.com status@servicestatus.plus.com http://usertools.plus.net/status/archive/1328301254.htm
Our engineers have identified and fixed the issue. Customers in the first stage of failed billing can now choose the option to continue to browse the internet.

Sorry for any inconvenience this may have caused you.

Kind regards,

Joanne Pilson
Customer Support]]> Fri, 03 Feb 2012 20:34:14 GMT http://usertools.plus.net/status/archive/1328301254.htm Portal pn-1328301254 http://usertools.plus.net/status/archive/1328293608.htm
Usage is not being propagated on some accounts at the moment. Our engineers are continuing to investigate this and we will provide a further update tomorrow.

Please accept our apologies for the inconvenience.

Kind Regards,

Joanne Pilson
Customer Support]]> Fri, 03 Feb 2012 18:26:48 GMT http://usertools.plus.net/status/archive/1328293608.htm Portal pn-1328293608 http://usertools.plus.net/status/archive/1328292349.htm
Our engineers are currently working towards a resolution and we will update this post once we have more information.

Sorry for any inconvenience this may be causing you.

Kind regards,

Joanne Pilson
Customer Support]]> Fri, 03 Feb 2012 18:05:49 GMT http://usertools.plus.net/status/archive/1328292349.htm pn-1328292349 http://usertools.plus.net/status/archive/1328289928.htm
Although most customer's service will now be resolved, if you're still seeing lower than normal speeds on certain activities then please power down your modem/router for a few minutes and then power this back up. Anyone still experiencing speed problems after this should contact our support team by the usual means.

Please accept our apologies for any inconvenience this may have caused.

Kind regards

Joanne Pilson
Customer Support]]> Fri, 03 Feb 2012 17:25:28 GMT http://usertools.plus.net/status/archive/1328289928.htm Broadband pn-1328289928 http://usertools.plus.net/status/archive/1328286468.htm Late Saturday evening into Sunday morning, 5th February.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Up to nine hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will also have limited access to our suppliers fault reporting/diagnostic tools during the maintenance window.

Kind regards,

Joanne Pilson
Customer Support]]> Fri, 03 Feb 2012 16:27:48 GMT http://usertools.plus.net/status/archive/1328286468.htm pn-1328286468 http://usertools.plus.net/status/archive/1328285312.htm
Our engineers have now restarted usage collection and initial checks indicate that usage is starting to propagate onto customers' accounts.

We'll continue to monitor this and will post an update later today.

Please accept our apologies for the inconvenience.

Kind Regards,

Joanne Pilson
Customer Support]]> Fri, 03 Feb 2012 16:08:32 GMT http://usertools.plus.net/status/archive/1328285312.htm pn-1328285312 http://usertools.plus.net/status/archive/1328276292.htm
Broadband Premier (not Premium)
Broadband Plus
Plusnet Unlimited
Some older business accounts

All customers will also find this affects reporting of the 'view internet activities' options in View My Broadband Usage.

We will update with further information this afternoon.

Please accept our apologies for the inconvenience.

Kind Regards,

Joanne Pilson
Customer Support]]> Fri, 03 Feb 2012 13:38:12 GMT http://usertools.plus.net/status/archive/1328276292.htm pn-1328276292 http://usertools.plus.net/status/archive/1328264047.htm
Our engineers resolved the underlying issue with the traffic management system yesterday evening and we're now seeing that the majority of customers are back on the correct profiles.

If you're still seeing lower than normal speeds please power down your modem/router for a few minutes and then power this back up. Anyone still experiencing speed problems after this should contact our support team by the usual means.

Please accept our apologies for any inconvenience this may have caused.

Kind regards

Joanne Pilson
Customer Support]]> Fri, 03 Feb 2012 10:14:07 GMT http://usertools.plus.net/status/archive/1328264047.htm pn-1328264047 http://usertools.plus.net/status/archive/1328217940.htm
Although customers are now having their correct traffic management profiles applied, this process is causing some customers to see further slow speeds and time outs. We are actively resetting parts of the platform to speed up this process and hope to resolve the problem soon

We'll update this service status again in the morning unless there are any updates to provide overnight.

Please accept our apologies for any inconvenience this may be causing.

Kind regards

Joanne Pilson
Customer Support]]> Thu, 02 Feb 2012 21:25:40 GMT http://usertools.plus.net/status/archive/1328217940.htm pn-1328217940 http://usertools.plus.net/status/archive/1328211523.htm
This service status will remain open until we are satisfied that it is no longer affecting your service.

Please accept our apologies for any inconvenience this may have caused.

Kind regards

Joanne Pilson
Customer Support]]> Thu, 02 Feb 2012 19:38:43 GMT http://usertools.plus.net/status/archive/1328211523.htm pn-1328211523 http://usertools.plus.net/status/archive/1328204347.htm
We'll update this service status again in the morning unless there are any updates to provide overnight.

Apologies for the inconvenience this has or may be causing you.

Kind regards

Joanne Pilson
Customer Support]]> Thu, 02 Feb 2012 17:39:07 GMT http://usertools.plus.net/status/archive/1328204347.htm pn-1328204347 http://usertools.plus.net/status/archive/1328193952.htm Tomorrow morning, 3rd February.

What does it affect?
Access to our website.

How long will it take?
About eight and a half hours.

What does the work involve?
We're initiating some changes in preparation for the migration of Vodafone@Home customers.

Am I likely to notice the work?
You will be unable to access our website between approximately midnight and 3.00am and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,

Joanne Pilson
Customer Support]]> Thu, 02 Feb 2012 14:45:52 GMT http://usertools.plus.net/status/archive/1328193952.htm pn-1328193952 http://usertools.plus.net/status/archive/1328192272.htm
We will update this service status once we have more information.

Apologies for the inconvenience this has or may be causing you.

Kind regards

Joanne Pilson
Customer Support]]> Thu, 02 Feb 2012 14:17:52 GMT http://usertools.plus.net/status/archive/1328192272.htm pn-1328192272 http://usertools.plus.net/status/archive/1328184416.htm
We are continuing to investigate the root cause and will update this service status once we have more information.

Apologies for the inconvenience this has or may be causing you.

Kind regards

Joanne Pilson
Customer Support]]> Thu, 02 Feb 2012 12:06:56 GMT http://usertools.plus.net/status/archive/1328184416.htm pn-1328184416 http://usertools.plus.net/status/archive/1328182879.htm
Apologies for any inconvenience this may have caused.

Kind regards

Joanne Pilson
Customer Support]]> Thu, 02 Feb 2012 11:41:19 GMT http://usertools.plus.net/status/archive/1328182879.htm pn-1328182879 http://usertools.plus.net/status/archive/1328178243.htm
As well as slower speeds, customers may now be experiencing data transfer issues, causing web pages not to load and other internet activities to be slow or unresponsive.

Our engineers are continuing to investigate the problem and we will update this service status as soon as we have more information.

Please accept our apologies for any inconvenience this may be causing.

Kind Regards,

Joanne Pilson
Customer Support]]> Thu, 02 Feb 2012 10:24:03 GMT http://usertools.plus.net/status/archive/1328178243.htm pn-1328178243 http://usertools.plus.net/status/archive/1328171876.htm
Our network engineers are investigating this issue and we will provide a further update once we have more information.

Sorry for the inconvenience caused by the temporary low speeds.

Kind Regards,

Matthew Peckham
Customer Support]]> Thu, 02 Feb 2012 08:37:56 GMT http://usertools.plus.net/status/archive/1328171876.htm pn-1328171876 http://usertools.plus.net/status/archive/1328107158.htm From tonight at 10.00pm until 8.00am tomorrow, 2nd February.

What does it affect?
Broadband traffic prioritisation.

How long will it take?
About ten hours.

What does the work involve?
We're carrying out some preliminary work in preparation for upgrades to our Traffic Management Platform .

Am I likely to notice the work?
Yes, you'll not be able to access our website between 1.00am-3.30am and holding pages will be in place. Our support staff will also have limited access to customers' account details during this time.
Any data you download/upoad during the maintenance window may not be attributed to your monthly usage figures. If you're unfortunate enough to be establishing a new connection to the Internet when we reload the traffic management switches then you might be assigned our default traffic management profile. When this happens it tends to result in slower speeds compared to what you may be used to.

Is there anything else I need to know?
If you suspect you have been assigned a default traffic management profile then this can easily be rectified by disconnecting and reconnecting once the maintenance is complete.

Kind Regards,

Joanne Pilson
Customer Support]]> Wed, 01 Feb 2012 14:39:18 GMT http://usertools.plus.net/status/archive/1328107158.htm pn-1328107158 http://usertools.plus.net/status/archive/1328098713.htm
This work has now been postponed and will not be taking place.

Kind regards,

Bob Pullen
Customer Support]]> Wed, 01 Feb 2012 12:18:33 GMT http://usertools.plus.net/status/archive/1328098713.htm pn-1328098713 http://usertools.plus.net/status/archive/1328096966.htm Today, 1st February.

What does it affect?
The routing of broadband traffic.

How long will it take?
About thirty minutes.

What does the work involve?
We are making some routing changes to fix a recently identified problem.

Am I likely to notice the work?
No, you shouldn't do.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support]]> Wed, 01 Feb 2012 11:49:26 GMT http://usertools.plus.net/status/archive/1328096966.htm pn-1328096966